Response Center Advocate (Full and Part Time)


  • Provide support and supervision of individuals with disabilities/age-related needs through video monitoring (video surveillance) and sensor technologies (alarm monitoring) from our Mendota Heights, MN office.
  • Respond to alerts, making calls promptly (according to protocol), including to house staff, management and possibly local authorities, resolving issues or creating an action plan
  • Communicate and provide customer service to the persons served to ensure their health and welfare are secure
  • Provide troubleshooting support of sensors, systems, monitors and call lists
  • Ongoing customer and account coordination
  • Completion of assigned projects related to overall operations


  • High school diploma or equivalent
  • 1 year working experience in call center, or project coordination/management, hospitality or help desk, or video surveillance/customer service
  • Experience in healthcare or working as a caregiver preferred
  • Strong computer skills and experience in a variety of software tools
  • Experience in multiple technology platforms, including internet connectivity and Customer Relationship Management systems such as (CRM) preferred


  • Superior customer service- someone who truly goes above and beyond and loves working with people
  • Excellent communication skills both written and verbal
  • Ability to Multi-task and handle stress in times of crisis
  • Personnel accountability and responsibility
  • Ability to thrive in both a fast-paced environment as well as a slow paced environment. No day is the same; role offers much variety!
  • Critical thinking and problem-solving skills
  • This position equivocates to a Level two help desk in a standard technology environment


  • 2nd Shift – Mon/Tues/Weds/Fri/Sat/Sun (2-10pm or 3-11pm) (depending on availability)

Job Types: Full-time, Part-time